Return policy

Missing/Wrong product:

After delivery please check your parcel immediately. If you are missing a product, please contact our Customer Service within 3 days of delivery.. Certain items will only be replaced as missing at our sole discretion. 

What is the return policy for valcobaby products?

Returns are valid within 30 days of purchase. Items must be unopened and in original resellable condition and packaging. 

To make a return, please email our support team. We will charge you the nominal return shipping and then upon payment send a return label.

If it is not in the appropriate condition, we reserve the right to not refund the order and charge a fee to send it back out. We may decide to charge a restocking fee if we decide to keep it.